About
Located on the intersection of the Newell and Mid Western Highways in NSW the Bland Shire provides services to a
community of more than 6000 people. West Wyalong is the central hub of the Bland Shire and other communities
located within the Shire include Barmedman, Tallimba, Ungarie, Weethalle, Wyalong, Kikoira, Naradhan and
Mirrool.
The Challenge
As the volume of information across Council continued to grow the process of locating and physically managing paper-based documents was consuming a significant amount of time. Accurately tracking documents and managing version control became a very labour-intensive process for the records management team, which impacted on their ability to deliver the required level of service to both staff and the wider community.
The Solution
Bland Shire chose MAGIQ Documents to replace its paper-based systems, creating a single, secure source of all Council information and more than 75 staff are now using the system.
The Benefit
MAGIQ Documents has created a very positive change to the way people work at Council, with document and records management becoming an easy, routine aspect of their working day. Multiple people can access a document at the same time and that means tasks can be actioned quicker, achieving improvements in service delivery times and staff productivity.
Michelle Wheatley, Senior Records Officer:
The MAGIQ Documents team is always very supportive, helping us to effectively manage and administer our system. We give them 10 out of 10 for customer support.